Customer Care & Retention

At OCIS, we realise the importance of your customers and the necessity of not only maintaining your customer base but advancing the existing relationship. We strive to strengthen the bond by adding value to every contact. Optimising each of these contacts is the key; a well-handled complaint can actually become a positive experience in the eyes of the customer; an inquiry for information can be converted into a sale; an account question can be an opportunity to add valuable information to your database. We have customer-focused programs that help us enhance the customers brand experience.

 

OCIS specialises in:

 

  » Customer retention and loyalty programs

  » Satisfaction surveys

  » Directory assistance and other operator services

  » Billing and service inquiries

  » Seminar/trade show registration

  » Product information

  » Appointment scheduling

  » New customer welcome calls

  » Campaign support/response

  » Inquiry or complaint handling

  » Marketing surveys/research